Last Updated: May 2026

At Diş 212 (www.dis212.com), accessible from www.dis212.com, one of our main priorities is the privacy of our visitors and patients. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data.

By using our website, you consent to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by AK 212 Bayrampaşa Diş Sağlığı Hizmetleri San. ve Tic. Ltd. Şti. (“Diş 212”, “we”, “us”, “our”), a dental clinic registered in Turkey, located at Yenidoğan, Abdi İpekçi Cd. No:55, 34030 Bayrampaşa, Istanbul, Turkey.

For data protection purposes, Diş 212 acts as the Data Controller under the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information from you:

Information You Provide Directly

  • Name and surname
  • Email address
  • Phone number / WhatsApp number
  • Photos, X-rays, or medical records you choose to share
  • Treatment preferences and inquiries
  • Any other information you include in forms or messages

Information Collected Automatically

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the website
  • Referring website
  • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide treatment quotes
  • Communicate with you about your treatment and appointments
  • Personalise your patient experience
  • Coordinate travel, accommodation, and other practical arrangements
  • Maintain medical records and patient files in accordance with healthcare regulations
  • Improve our website, services, and patient experience
  • Comply with legal and regulatory obligations
  • Send service-related updates (we do not send marketing emails without your consent)

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent — when you submit forms or contact us
  • Contractual necessity — to provide the dental services you request
  • Legal obligations — to comply with healthcare and tax legislation
  • Legitimate interests — to operate and improve our clinic and website

5. Sharing Your Information

We do not sell your personal data. We may share your information only with:

  • Our specialist team at Diş 212 for treatment purposes
  • Trusted service providers (e.g., hotel partners, transfer services) when needed to fulfil your treatment journey
  • Public institutions when required by law (e.g., Ministry of Health reporting obligations)
  • Legal advisors and accountants to fulfil legal and contractual obligations

All third parties are required to keep your data confidential and secure.

6. International Patients

If you are an international patient outside Turkey, your data may be transferred to and processed in Turkey. We apply the same data protection standards regardless of your country of residence.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy or as required by law. Specific retention periods are detailed in our Data Storage and Disposal Policy.

For example:

  • Patient file records: 20 years (as required by Turkish healthcare law)
  • General inquiry data: up to 2 years
  • Financial records: 10 years

8. Your Rights

Depending on your location, you have the following rights regarding your personal data:

Under Turkish KVKK and EU GDPR, you have the right to:

  • Access your personal data and request a copy
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal data
  • Restrict or object to the processing of your data
  • Withdraw your consent at any time
  • Request data portability
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at contact@dis212.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers and encrypted data transmission
  • Firewalls and antivirus protection
  • Access controls and user authentication
  • Regular data backups
  • Staff confidentiality agreements
  • Physical security measures at our clinic

Despite our best efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we take all reasonable steps to protect your data.

10. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. For details on what cookies we use and how to manage them, please see our Cookie Policy.

11. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Third-Party Links

Our website may contain links to external websites (such as social media platforms or partner services). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: contact@dis212.com
Phone: +(90) 533 405 89 42
Address: Yenidoğan, Abdi İpekçi Cd. No:55, 34030 Bayrampaşa, Istanbul, Turkey