Last Updated: May 2026

At Diş 212, we are committed to providing every patient with safe, respectful, and high-quality dental care. As a healthcare provider operating in Turkey, our practices are guided by the Patient Rights Regulation of the Republic of Turkey, as well as international standards of medical ethics. Below is a summary of the rights every patient is entitled to at our clinic.

1. Right to Access Healthcare

Every patient has the right to receive dental care without discrimination based on language, religion, ethnicity, nationality, gender, age, social status, or any other personal characteristic.

2. Right to Information

You have the right to receive clear, complete, and understandable information about:

  • Your diagnosis and condition
  • Recommended treatment options and alternatives
  • Expected outcomes, risks, and possible side effects
  • Treatment duration and estimated cost
  • The name and qualifications of the specialist treating you

If anything is unclear, you are encouraged to ask questions at any stage.

3. Right to Choose

You have the right to:

  • Choose your dentist where possible
  • Request a second opinion
  • Accept or refuse any proposed treatment
  • Withdraw your consent at any time before or during treatment

4. Right to Informed Consent

Before any procedure, your dentist will explain the treatment in detail and obtain your informed consent. You have the right to receive this information in a language you understand. No treatment will be carried out without your written or verbal consent, except in cases of medical emergency.

5. Right to Privacy and Confidentiality

All your personal and medical information is treated with strict confidentiality. Your records will not be shared with third parties without your explicit consent, except where required by law. For more details, please see our Privacy Policy.

6. Right to Dignity and Respect

You have the right to be treated with dignity, respect, and kindness at all times by every member of our team, regardless of your background or circumstances.

7. Right to a Safe Environment

You have the right to receive treatment in a clean, sterilised, and safe clinical environment that meets national and international health standards.

8. Right to Continuity of Care

You have the right to continued care during your treatment journey, including follow-up support after your procedure. Our team remains available to address any questions or complications that may arise.

9. Right to Access Your Records

You have the right to request access to your medical and treatment records, including X-rays, imaging, treatment plans, and consent forms.

10. Right to Complain

If you are not satisfied with any aspect of your treatment or experience, you have the right to file a complaint. Diş 212 takes all patient feedback seriously and will investigate any concerns raised.

To submit a complaint, please contact us at:

  • Email: contact@dis212.com
  • Phone: +(90) 533 405 89 42

Patients also have the right to escalate complaints to the Turkish Ministry of Health and the Patient Rights Unit (Hasta Hakları Birimi).

11. International Patient Rights

International patients receive the same rights as local patients, with the addition of:

  • Multilingual communication support throughout treatment
  • Clear documentation in your preferred language
  • Assistance with travel and accommodation coordination
  • Continued follow-up after returning home

12. Patient Responsibilities

While we are committed to upholding your rights, we also ask patients to:

  • Provide accurate and complete medical information
  • Follow agreed treatment plans and aftercare instructions
  • Treat clinic staff and other patients with respect
  • Attend scheduled appointments or notify us in advance if rescheduling is needed

13. Contact

For any questions about your rights or to request more information, please contact us:

Email: contact@dis212.com
Phone: +(90) 533 405 89 42
Address: Yenidoğan, Abdi İpekçi Cd. No:55, 34030 Bayrampaşa, Istanbul, Turkey